DESCRIPTION: How many times have you heard experienced executives say, “Change the manager, change the results”? Great managers and supervisors are invaluable for many reasons. They deliver financial results, to be sure. But they also motivate staff, reduce attrition and attract other top performers like themselves.
The good news is that great bosses are not all born that way. You can teach them. We asked our speaker, veteran management expert Glenn Shepard, to identify the seven things supervisors MUST understand to excel in the jobs. He believes that managerial achievement has a lot to do with beliefs and attitudes that can be changed and reinforced. Glenn will lay out the seven qualities of great supervisors, explaining why they’re so important and what we can all do to sharpen them.
At the end of this conference, participants will be able to:
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Prevent the biggest career-killer – and threat to emotional health – for managers: Perfectionism
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Explain the power and status implications of being a supervisor, in particular the behavior changes required to succeed in an oversight role
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Fire employees without feeling guilty about it
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Explain why employees actually prefer supervisors who take firm positions (as opposed to being wishy washy).
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Accept that being a supervisor is not a popularity contest
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Empathize with employees, but at the same time maintain healthy emotional boundaries
ABOUT THE SPEAKER: Glenn Shepard is the president of Glenn Shepard Seminars in Nashville, Tennessee. He works with management and employees to boost performance, and is the author of How to Manage Problem Employees and How to Make Performance Evaluations Really Work. His latest book, How to Be the Employee Your Company Can’t Live Without, became the #1 Best Seller at Barnes and Noble online on March 21.
HRCI CERTIFICATION: This program has been approved for 1.0 recertification credit hour toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org
MONEY-BACK GUARANTEE: We’re so confident you’ll get what you want out of this conference that we’ll refund your full fee if you’re not satisfied. It’s risk-free.
