Glenn Shepard Teleseminars| Phenomenal Customer Service

Phenomenal Customer Service!

How to Create a Customer Oriented Culture With Your Employees

Thursday, September 27, 2007 at 2:00 pm Eastern -- 60 minutes

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A 60-minute teleseminar based on the best selling book "The Kindness Revolution - The Company Wide Culture Shift That Inspires Phenomenal Customer Service"

FROM: Glenn Shepard

TO: Managers Who Want to Inspire Phenomenal Customer Service in Your Company

The war against bad customer service can not be won on the front lines.

Changing techniques and processes at the customer contact level is like putting a Band-Aid on a gaping wound that's hemorrhaging and needs 36 stitches.

Just like the patient needs immediate medical attention before the infection spreads to critical organs, companies sometimes need radical ‘surgery’.

Why a “Paradigm Shift” Isn’t Enough

Stephen Covey was right on the money when he wrote about paradigm shifts in 7 Habits of Highly Effective People.

But that’s focused on individuals. YOU and I UNDERSTAND that when it’s an entire organization, it’s not that simple.

The whole culture needs to change — UP AND DOWN the ladder. Only this will change your employees’ attitudes toward your customers.

Why Should You Care?

It's what makes the difference between a short-term relationship with your customers, and long-term customer loyalty.

I’m talking about turning your customers into what Ken Blanchard calls “RAVING FANS”.

I’m so passionate about this (and YOU should be too, if you want to keep getting your paycheck year after year), that I went out and found the nation’s #1 expert in this area.

Ed Horrell is the author of "The Kindness Revolution - The Company Wide Culture Shift That Inspires Phenomenal Customer Service". He's conducted extensive research on companies with the best customer service, including Chick-Fil-A, FedEx, and FedEx.

He discovered ‘the secret’ incredibly successful companies like these that dominate their markets use to eliminate indifference in their workforce, and ignite unbelievably positive customer interactions.

You’ll discover what these highly effective customer-service-oriented organizations have in common — and how you can replicate it in your own organization.

He’ll show you how to quickly and easily adapt the same techniques in your company.

Join us on Thursday, September 27, as nationally acclaimed customer service expert Ed Horrell reveals how to create a new culture of kindness -- and outstanding customer service -- in your company.

Here's some of the “gold nuggets” you'll discover in this incredible 60-minute audio conference:

	What to do when your customer service team is “Underpaid and Overworked”
	Techniques that get your work weary employees to handle customers cheerfully and professionally – even when your customers are less than ‘pleasant’.
	How companies like L.L. Bean and FedEx maintain such high customer loyalty – and so can you
	The hidden secrets that drive the compassionate customer service – and how to adapt them to your team
	How to keep your customers coming back -- and have them practically “begging for more”
	Are you setting your front-line staff up for a fall? The answer starts with preparation and lies with you!
	Plus more!

Think About This

If you could invest just one hour and train your entire customer service team, what would it be worth to your bottom line?

More importantly, what would it be worth if you could save just one customer this year?

$1,000? $5,000?? $10,000 or more???

If you answered anything less than “A WHOLE LOT, GLENN!”, it’s time for your wake up call! This exclusive one hour audio conference will open yours eyes and change the way your company thinks about customer service and your employees.

It’s only $197, and that covers “all the staff you can stuff in a room”.

You can also ask questions on rewarding and retaining your employees during the interactive Q&A session.

You’ll walk away with incredible employee relation techniques GUARANTEED to create a company wide culture shift that inspires phenomenal customer service!

Click on one of the red buttons below now:

Phenomenal Customer Service!

How to Create a Customer Oriented Culture With Your Employees

September 27, 2007

2:00 PM Eastern

Click a red button below:

Product	Price	Order
CD + Transcript	$279
CD	$197
Transcript	$197

All major credit cards and debit cards accepted.

Please call 1-800-538-4595

to be invoiced.

To Your Success,

PS #1: Your satisfaction is 100% guaranteed. If you don't agree this program is absolutely awesome, let us know and it's on us.

PS #2: If you can't make the live event, you can get the program on CD, which includes the course handout . Click here to get it now.

PS #3: Oh, and have you met Ed? Let me introduce you now....

MEET ED HORRELL

For over twenty years, Ed Horrell has worked with companies from FedEx to Delta Airlines, helping inspire phenomenal customer service.

He has addressed over 1,000 audiences and is a prolific writer. His columns have appeared over 100 times in various newspapers, magazines, and trade publications.

He is currently a columnist for Network World Magazine, and has also appeared in Forbes, Business Week, and others.

In his latest book, "The Kindness Revolution - The Company Wide Culture Shift That Inspires Phenomenal Customer Service", he teaches managers how to eliminate indifference in customer service and how certain companies use these values to “own their customers."

The way business ought to be

Having done my own research on customer service, it is obvious Horrell and I are on the same page. If companies would run their businesses like Horrell suggests they not only would be profitable, but they would also feel good about what they have created.

Rebecca D. Turner

Ft. Worth, TX

A little kindness can improve your business culture and your personal quality of life.

It strikes me that "kindness" is free and one of the most valuable attributes that a person can possess, yet as Ed notes, it seems harder and harder to come by in this day and age. I think one of his most profound lines is, "If you hire people with good attitudes, they will be good employees and, in turn, will attract good customers."

Debra L. Lewellyn

What Mr. Horrell says is so obvious

Ed Horrell makes what should be obvious clearly obvious, and clear. You will say to yourself, "Yes, this is right. This is how it should be.

Sally W. Carlson

Seoul, South Korea

Don’t miss this incredible opportunity to hear Ed live. Click here now.

MONEY-BACK GUARANTEE:

We’re so confident you’ll get what you want out of this conference that we’ll refund your full fee if you’re not satisfied. It’s risk-free.